Visit My Orders to check the status of your replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details
You can raise a request to return your items with these simple steps:
1. Log into your LetzPlay Account.
2. Go to My Orders
3. Click on 'Return' against the item you wish to return or exchange
4. Fill in the details and raise a return request
Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your LetzPlay account.
Our systems monitor online payments for any suspicious activity and some transactions are verified through extensive checks if we find that the owner of the card does not authorize them. When we're unable to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proof.
This is done to make sure that the transaction is genuine and authorized.
Customer reviews should be relevant to the product in question.
LetzPlay.in reserves the right to remove reviews that include any of the following:
- Pricing-related comments - Personal information (Phone numbers, postal address, email address, and others) - Profane comments. Inflammatory comments. Copyrighted comments - Plagiarised content (Any content found elsewhere on the internet, even if you're the original author) - Promotional content - Asking for helpful votes - Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album) - Feedback about errors in the product description- Service feedback, including availability, order or payment-related queries. You may use the Contact Us form for such queries
- HTML embedded in-text references to other retailers