Do not worry,the delivery agent will try to deliver again on the next working day. You can also call the delivery agent to get the latest delivery update.

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up. Please check the SMS & email we send you for your replacement request for more details

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

Yes, the freebie has to be returned along with the product.

You can raise a request to return your items with these simple steps:

1. Log into your LetzPlay Account.

2. Go to My Orders

3. Click on 'Return' against the item you wish to return or exchange

4. Fill in the details and raise a return request

Once you raise a request, you'll get an email and SMS confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund. You can also track the status of your return request instantly from the 'My Orders' section of your LetzPlay account.

You can write to itletzplay@gmail.com for your corporate gifting requirements.

Our systems monitor online payments for any suspicious activity and some transactions are verified through extensive checks if we find that the owner of the card does not authorize them. When we're unable to rule fraud out in rare cases, the transaction is kept on hold and we ask the shopper to share relevant proof.

This is done to make sure that the transaction is genuine and authorized.

Yes, it's necessary to log into your LetzPlay account to shop.

Shopping as a logged-in user is fast & convenient and also provides extra security.

You'll have access to a personalized shopping experience including recommendations and quicker check-out.

Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!

Some sellers prefer not to ship to certain locations due to the cost involved, which is entirely at their discretion.

You can check your pin code on the product page to see if any other sellers ship to your location.

Here are the contact details of some of the leading courier service providers:

• E-Kart - www.ekartlogistics.com
• Gati - www.Gati.com
• Delhivery - www.delhivery.com
• Blue Dart - www.bluedarttrackings.in
• Ecom - www.ecomexpress.in
• DotZot - www.dotzot.in
• Speed Post - India Post - www.indiapost.gov.in

To become a seller on LetzPlay, register here with your details.

Here are some tips for writing great product reviews:

Have you used this product?
It's always better to review a product you have personally used.

Be yourself, and be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Easy to read, easy on the eyes.
A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.

Stay concise.
Be creative but also remember to stay on topic. A catchy title will always get attention!

Customer reviews should be relevant to the product in question.

The product review section on LetzPlay is for you to share your opinion on the product & for other shoppers to have an informed buying decision.

Customer reviews should be relevant to the product in question.

LetzPlay.in reserves the right to remove reviews that include any of the following:

- Pricing-related comments
- Personal information (Phone numbers, postal address, email address, and others)
- Profane comments. Inflammatory comments. Copyrighted comments
- Plagiarised content (Any content found elsewhere on the internet, even if you're the original author)
- Promotional content
- Asking for helpful votes
- Review in any language other than English (Unless there is a clear connection to the product, like a regional book or a regional music album)
- Feedback about errors in the product description- Service feedback, including availability, order or payment-related queries. You may use the Contact Us form for such queries

As the verification step is a one-time process, you won't have to do it again once your account is verified.

Sometimes, SMS messages may be delayed by a few minutes because of network issues. You can regenerate the code through the 'Resend Code' option.

An OTP (One Time Password) or verification code is a password/code used to verify your mobile number or email ID when you log into your LetzPlay account for the first time.

OTP verification will also be done in other cases like creating an account, password recovery, and updating email/mobile details.

To make sure that your account details are always secure, verification by OTP (One Time Password) is important.

This is a one-time process and you can log into your LetzPlay account without any hassles once this is done.

1. Log into your LetzPlay account
2. Go to My Account › Settings › Addresses
3. Add details of your new address
4. Choose 'Save Changes

1. Log in to your LetzPlay account
2. Go to My Account › Settings › Change Password
3. Enter your old password
4. Enter your new password
5. Choose 'Save Changes

SuperCoin Milestones let customers unlock benefits by earning a specific number of SuperCoins.

Cash and Coins for Rewards enable customers to redeem select rewards offered by a third party using a combination of SuperCoins and a specific amount.

The amount and the number of SuperCoins that have to be used to redeem a reward are pre-determined and cannot be changed.