Return, Refund & Cancellation

WARRANTY INFORMATION & RETURNS INFORMATION

Letz Play Product Return Policy

Letz Play will exchange or provide a store credit for items that match the following conditions:

Returned within 10 days of purchase* 

In their original condition when purchased and unused as assessed by Letz Play

In their original undamaged packaging

Submitted with proof of purchase in the form of a receipt

For purchases made through our website “LetzPlay.in”, returns for exchange or credit, unless it is a faulty product, must be returned by the customer at their cost.

Situations pursuant to the Law, when LetzPlay will not refund or exchange:

When a customer changes their mind about a purchase

Items not returned in their original condition, are damaged or missing parts for reasons not due to Letz Play fault or error

Any items returned after 30 days

Gift Vouchers are not refundable or redeemable for cash

Exchanges

The following guidelines apply to the request for the exchange of products:

Pursuant to the law, Letz Play is not required to make exchanges if the customer changes their mind.

However, in good faith, we will gladly exchange products within a strictly 10-day period as long as the product is in saleable condition and in its original packaging

All exchange requests for online sales must be sent to Support@LetzPlay For store purchases the requests to exchange must be taken to one of our stores.

All exchange requests must be accompanied by proof of purchase

Exchanges can only be granted to the original purchaser

The decision to provide an exchange will be made by the management

The exchange item must be agreed upon by both the customer and Letz Play

If a customer requests an exchange for an item that differs in value from the original item they may either:

1.       pay the extra amount owing if the amount is more than the original item or,

2.     receive store credit for the amount owing if the value is less than the original item

Warranty Return

Letz Play will always endeavour to process the customer’s warranty claim within a reasonable time in accordance with Australian Consumer Law. You are entitled to, under the Law, seek a refund, exchange or credit if an item you purchased is a manufacturer’s fault. This is when the item purchased:

Does not fit the description

Develops a major fault during its warranty period (see below for warranty periods)

Is not fit for the purpose

Is unsafe

Is significantly different from the description or sample

Letz Play Is committed to ensuring the correct outcome in all warranty claims.

We will endeavour to process your claim at the quickest possible time.

All warranty claims must be taken to a Letz Play store or if the purchase was made through “LetzPlay.in” an email should be sent to Support@LetzPlay

Not all warranty claims are the same and decisions will be made on an individual basis.

All warranty claims must be accompanied by proof of purchase. In some instances, if the sale was processed under the Customer’s details our staff member will be able to access your records if the original receipt was lost.

Once we receive the claim and the product or image of the fault is inspected, we will send you an email to notify you that we have received your claim and product.

When a decision is made on your claim, we will notify you of the approval or rejection of your claim.

If your claim is approved a refund or store credit will be processed. For online customers, a refund will be processed and applied to your credit card or original method of payment.

If you have not received a refund or action on your claim, please email Support@LetzPlay

Letz Play offers the following guidelines for the category of products that we offer:

Cricket Bats

All bats are sold by LetzPlay and are not returned after use or dose not qualify for Return & Exchange.   

Bats that have a manufacturer’s fault believed not to be caused by the Customer, and are unrepairable, will be exchanged, refunded or given store credit at the choice of the Customer.

Bats will not be exchanged or refunded due to the handle breaking, edge, toe or surface cracking. This is not regarded as a fault of the bat other than the fact that it is the nature of the product and it will not alter the performance or quality of the bat. In these situations, the Bat will be repaired under warranty at no cost to the Customer.

The price of the bat does not indicate the longevity of the bat. It is a known fact that the most expensive bats which are made of Grade 1 willow are soft in its nature as their quality and performance are superior. These bats by their nature can develop cracks earlier than the lower-grade willow bats which by their nature are denser.

There will be no warranty on bats that break due to the use of bowling machine balls. LetzPlay. strictly recommends that bats should not be used to play against bowling machine balls.

There will be no warranty due to dampness & swelling in the toe. Water & willow are not a good combination. LetzPlay recommends the use of shoe goo or a rubber toe to help prevent damage.

LetzPlay recommends that added protection should be used when purchasing a new bat. An extract or fibreglass sleeve, shoe goo or rubber toe for the bat will assist in the preservation of the bat.

LetzPlay recommends that all bats purchased must be knocked in. Lack of knocking in may result in the bat cracking earlier than a knocked-in bat.

Cricket Protective – Gloves, Pads, Thigh pads, Arm guards, Chest guards

All Cricket protective items are sold by Letz Play. will include a 6-month warranty.

The warranty covers a split in the seam or the stitching.

The warranty does not cover wear and tear, or heavy use.

If the product can be repaired without altering its performance or shape it will be done with no cost to the customer within 6 months.

If the seam or stitching damage is major and cannot be successfully repaired an exchange, refund or store credit will be offered as per the Customer’s choice. The decision to exchange, refund or provide store credit on these items will be at the discretion of Letz Play.

Cricket Shoes

All Cricket shoes are sold by Letz Play. will include a 6-month warranty.

The warranty covers a split seam or stitching, spike blow out or separation of the sole.

The warranty does not cover wear and tear, or heavy use.

A replacement, refund or store credit will be given when a product fault is major. Whether a product fault is major is determined by LetzPlay and in some cases in conjunction with the manufacturer.

Cricket Helmets

All Cricket Helmets are sold by Letz Play. will include a 6-month warranty.

The warranty covers size adjuster (dial) breakage.

Helmets will not be replaced due to any damage caused by the impact of a ball

If the fault is major the decision to replace, refund or be given store credit will be made by the store but in borderline cases, the Manufacturer will be sent the product to make the decision.

Cricket Bags

All Cricket Bags sold by Letz Play will include a 12-month warranty.

The warranty covers split seams or stitching, faulty zippers and faulty wheel(s)

Cricket Bags 12 months that have become damaged due to excessive wear and tear will not be refunded unless the bag has an inherent defect

A replacement, refund or store credit will be given when a product fault is major. Whether a product fault is major is determined by Letz Play., and in some cases in conjunction with the manufacturer.

Footballs

All Footballs sold by Letz Play will include a 6-month warranty.

The warranty covers the stitching and shape of the ball.

A replacement, refund or store credit will be given when a product fault is major. Whether a product fault is major is determined by Letz Play, and in some cases in conjunction with the manufacturer.

Goal Keeper Gloves

The wear and tear of the latex on the palm of the glove is not covered under the manufacturer’s warranty

The warranty covers splitting or stitching faults during the first 3 months of use

Proof of purchase required

Gloves accepted under warranty will be repaired if possible. If not, they will be replaced subject to a manager’s approval

Football Boots

All Football boots sold by Letz Play will include a 6-month warranty.

The warranty covers splits in the upper or stitching, stud blow out or separation of the sole.

A replacement, refund or store credit will be given when a product fault is major. Whether a product fault is major is determined by LetzPlay., and in some cases in conjunction with the manufacturer.