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WARRANTY INFORMATION & RETURNS INFORMATION
Letz Play Product Return Policy
Letz Play will exchange or provide a store credit for
items that match the following conditions:
Returned within 10 days of purchase*
In their original condition when purchased and unused as
assessed by Letz Play
In their original undamaged packaging
Submitted with proof of purchase in the form of a receipt
For purchases made through our website “LetzPlay.in”,
returns for exchange or credit, unless it is a faulty product, must be returned
by the customer at their cost.
Situations pursuant to the Law, when LetzPlay will not
refund or exchange:
When a customer changes their mind about a purchase
Items not returned in their original condition, are damaged
or missing parts for reasons not due to Letz Play fault or error
Any items returned after 30 days
Gift Vouchers are not refundable or redeemable for cash
Exchanges
The following guidelines apply to the request for the exchange
of products:
Pursuant to the law, Letz Play is not required to
make exchanges if the customer changes their mind.
However, in good faith, we will gladly exchange products
within a strictly 10-day period as long as the product is in saleable condition
and in its original packaging
All exchange requests for online sales must be sent to
Support@LetzPlay For store purchases the requests to exchange must be taken to
one of our stores.
All exchange requests must be accompanied by proof of
purchase
Exchanges can only be granted to the original purchaser
The decision to provide an exchange will be made by the management
The exchange item must be agreed upon by both the customer
and Letz Play
If a customer requests an exchange for an item that differs
in value from the original item they may either:
1. pay the extra
amount owing if the amount is more than the original item or,
2. receive store credit
for the amount owing if the value is less than the original item
Warranty Return
Letz Play will always endeavour to process the customer’s
warranty claim within a reasonable time in accordance with Australian Consumer
Law. You are entitled to, under the Law, seek a refund, exchange or credit if
an item you purchased is a manufacturer’s fault. This is when the item
purchased:
Does not fit the description
Develops a major fault during its warranty period (see below
for warranty periods)
Is not fit for the purpose
Is unsafe
Is significantly different from the description or sample
Letz Play Is committed to ensuring the correct outcome in
all warranty claims.
We will endeavour to process your claim at the quickest
possible time.
All warranty claims must be taken to a Letz Play store or if
the purchase was made through “LetzPlay.in” an email should be sent to
Support@LetzPlay
Not all warranty claims are the same and decisions will be
made on an individual basis.
All warranty claims must be accompanied by proof of
purchase. In some instances, if the sale was processed under the Customer’s
details our staff member will be able to access your records if the original
receipt was lost.
Once we receive the claim and the product or image of the
fault is inspected, we will send you an email to notify you that we have
received your claim and product.
When a decision is made on your claim, we will notify you of
the approval or rejection of your claim.
If your claim is approved a refund or store credit will be
processed. For online customers, a refund will be processed and applied to your
credit card or original method of payment.
If you have not received a refund or action on your claim,
please email Support@LetzPlay
Letz Play offers the following guidelines for the category
of products that we offer:
Cricket Bats
All bats are sold by LetzPlay and are not returned after use or dose not qualify for Return & Exchange.
Bats that have a manufacturer’s fault believed not to be
caused by the Customer, and are unrepairable, will be exchanged, refunded or
given store credit at the choice of the Customer.
Bats will not be exchanged or refunded due to the handle
breaking, edge, toe or surface cracking. This is not regarded as a fault of the
bat other than the fact that it is the nature of the product and it will not
alter the performance or quality of the bat. In these situations, the Bat will
be repaired under warranty at no cost to the Customer.
The price of the bat does not indicate the longevity of the
bat. It is a known fact that the most expensive bats which are made of Grade 1
willow are soft in its nature as their quality and performance are superior.
These bats by their nature can develop cracks earlier than the lower-grade
willow bats which by their nature are denser.
There will be no warranty on bats that break due to the use
of bowling machine balls. LetzPlay. strictly recommends that bats should not be
used to play against bowling machine balls.
There will be no warranty due to dampness & swelling in
the toe. Water & willow are not a good combination. LetzPlay recommends the
use of shoe goo or a rubber toe to help prevent damage.
LetzPlay recommends that added protection should be used
when purchasing a new bat. An extract or fibreglass sleeve, shoe goo or rubber
toe for the bat will assist in the preservation of the bat.
LetzPlay recommends that all bats purchased must be knocked
in. Lack of knocking in may result in the bat cracking earlier than a
knocked-in bat.
Cricket Protective – Gloves, Pads, Thigh pads, Arm guards,
Chest guards
All Cricket protective items are sold by Letz Play. will
include a 6-month warranty.
The warranty covers a split in the seam or the stitching.
The warranty does not cover wear and tear, or heavy use.
If the product can be repaired without altering its
performance or shape it will be done with no cost to the customer within 6
months.
If the seam or stitching damage is major and cannot be
successfully repaired an exchange, refund or store credit will be offered as
per the Customer’s choice. The decision to exchange, refund or provide store
credit on these items will be at the discretion of Letz Play.
Cricket Shoes
All Cricket shoes are sold by Letz Play. will include a
6-month warranty.
The warranty covers a split seam or stitching, spike blow
out or separation of the sole.
The warranty does not cover wear and tear, or heavy use.
A replacement, refund or store credit will be given when a
product fault is major. Whether a product fault is major is determined by
LetzPlay and in some cases in conjunction with the manufacturer.
Cricket Helmets
All Cricket Helmets are sold by Letz Play. will include a
6-month warranty.
The warranty covers size adjuster (dial) breakage.
Helmets will not be replaced due to any damage caused by the
impact of a ball
If the fault is major the decision to replace, refund or be
given store credit will be made by the store but in borderline cases, the
Manufacturer will be sent the product to make the decision.
Cricket Bags
All Cricket Bags sold by Letz Play will include a 12-month
warranty.
The warranty covers split seams or stitching, faulty zippers
and faulty wheel(s)
Cricket Bags 12 months that have become damaged
due to excessive wear and tear will not be refunded unless the bag has an
inherent defect
A replacement, refund or store credit will be given when a
product fault is major. Whether a product fault is major is determined by Letz
Play., and in some cases in conjunction with the manufacturer.
Footballs
All Footballs sold by Letz Play will include a 6-month
warranty.
The warranty covers the stitching and shape of the ball.
A replacement, refund or store credit will be given when a
product fault is major. Whether a product fault is major is determined by Letz
Play, and in some cases in conjunction with the manufacturer.
Goal Keeper Gloves
The wear and tear of the latex on the palm of the glove is
not covered under the manufacturer’s warranty
The warranty covers splitting or stitching faults during the
first 3 months of use
Proof of purchase required
Gloves accepted under warranty will be repaired if possible.
If not, they will be replaced subject to a manager’s approval
Football Boots
All Football boots sold by Letz Play will include
a 6-month warranty.
The warranty covers splits in the upper or stitching, stud
blow out or separation of the sole.
A replacement, refund or store credit will be given when a
product fault is major. Whether a product fault is major is determined by
LetzPlay., and in some cases in conjunction with the manufacturer.